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Get Customer 360

GET /customers/{id}/360 query bearer

Returns a unified 360-degree customer view including purchase history, preferences, loyalty status, and open cases — designed for associate use at POS or on the shop floor.

Overview
ID get-customer-360-api
Method GET
Path /customers/{id}/360
Classification query
Domain customer
Capability clienteling
Service retrieve-customer-profile
Application clienteling-app — Clienteling App
Auth bearer

Response
Business Object customer
Description Canonical party recognized by the enterprise as a customer.
Lifecycle anonymous → identified → registered → active → at-risk → churned → reactivated → blocked

Integration Patterns

Pattern Flow Style Description
Clienteling App → CRM Customer 360 clienteling-app → crm synchronous-api Associates use the Clienteling App to retrieve a unified customer 360 view from the CRM — purchase history, preferences, loyalty tier, and open cases.

Scenarios using clienteling

Scenario Description
Clienteling Sale A store associate uses a clienteling application to identify a known customer, review their purchase
Endless Aisle Store associate helps a customer order an item that is not physically stocked in the current store b
Loyalty Enrollment A customer is enrolled into the retailer's loyalty programme during or after a transaction — in-stor
API Method Path Type
Create Customer POST /customers command
Search Customer GET /customers query
Get Customer GET /customers/{id} query
Log Customer Interaction POST /interactions command