BuildPro Trade¶
UC-BoK Assessment Report¶
| Field | Value |
|---|---|
| Vertical | B2B / Trade & Wholesale |
| RA Baseline | RA-003 |
| Assessment Date | 2026-07-10 |
| Generated | 2026-07-18 |
| Target Level | 3 |
Executive Summary¶
🔵 UCMI Score: 2.73 — Advanced
BuildPro Trade is a B2B distributor and trade-counter operator serving the construction and building materials sector across Northern Italy. The business supports 12,000 active trade accounts through 22 trade counters and a recently launched SAP Commerce Cloud portal, with typical orders combining bulk quantities, multiple line types, and staggered delivery needs. The operating model is strongly account-centric. Each customer has negotiated price lists, credit terms, and project-specific order patterns, while branches must support trade counter pickup, scheduled delivery, and stock commitments for ongoing jobs. Core ERP and inventory processes are relatively mature, but customer experience tooling remains secondary to operational control and commercial account management. UC maturity is therefore strongest in inventory, pricing, and order execution for B2B trade. The weaker areas are customer intelligence, digital journey quality, loyalty, and channel coordination, where the business still behaves more like a traditional distributor than a modern unified commerce operator.
| Metric | Value |
|---|---|
| UCMI Score | 2.73 / 4.00 |
| Maturity Band | 🔵 Advanced |
| Capabilities at Target | 0 / 26 |
| Active Gaps | 26 (0 critical) |
| Scenarios Ready Now | 14 / 22 |
| Implementation Phases | 4 |
Domain Strength Matrix¶
| Domain | Maturity | Score | Strength |
|---|---|---|---|
| 🏷️ Pricing | ██████████ |
4.00 / 4.00 | Strong |
| 🏭 Inventory | ████████░░ |
3.25 / 4.00 | Strong |
| 💳 Payment | ████████░░ |
3.00 / 4.00 | Strong |
| 🏪 Store | ████████░░ |
3.00 / 4.00 | Strong |
| 📋 Order | ██████░░░░ |
2.50 / 4.00 | Moderate |
| 📦 Fulfillment | █████░░░░░ |
2.00 / 4.00 | Moderate |
| 👤 Customer | ████░░░░░░ |
1.80 / 4.00 | Weak |
| 🛒 Commerce | ████░░░░░░ |
1.80 / 4.00 | Weak |
| 🎁 Promotion | ████░░░░░░ |
1.50 / 4.00 | Weak |
| ⭐ Loyalty | █░░░░░░░░░ |
0.50 / 4.00 | Weak |
Capability Maturity Heat Map¶
| Domain | Capability | Current | Target | Gap | Priority |
|---|---|---|---|---|---|
| 🛒 commerce | Basket Management | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🛒 commerce | Catalogue Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🛒 commerce | Channel Management | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🛒 commerce | Checkout | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🛒 commerce | Subscription Management | ⬜⬜⬜⬜⬜ 0 | 1 | −1 | ⚪ standard |
| 👤 customer | Clienteling | 🟥⬜⬜⬜⬜ 1 | 2 | −1 | ⚪ standard |
| 👤 customer | Customer Consent | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 👤 customer | Customer Identity | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 👤 customer | Customer Profile | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 👤 customer | Customer Segmentation | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 📦 fulfillment | Exchange Management | 🟥⬜⬜⬜⬜ 1 | 2 | −1 | ⚪ standard |
| 📦 fulfillment | Fulfillment Execution | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📦 fulfillment | Returns Management | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🏭 inventory | Inventory Allocation | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🏭 inventory | Inventory Reservation | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🏭 inventory | Inventory Visibility | 🟩🟩🟩🟩⬜ 4 | 5 | −1 | ⚪ standard |
| 🏭 inventory | Store Inventory | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| ⭐ loyalty | Loyalty | 🟥⬜⬜⬜⬜ 1 | 2 | −1 | ⚪ standard |
| ⭐ loyalty | Loyalty Management | ⬜⬜⬜⬜⬜ 0 | 1 | −1 | ⚪ standard |
| 📋 order | Order Management | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 📋 order | Order Orchestration | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 💳 payment | Payment Processing | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
| 🏷️ pricing | Pricing | 🟩🟩🟩🟩⬜ 4 | 5 | −1 | ⚪ standard |
| 🎁 promotion | Promotions | 🟧🟧⬜⬜⬜ 2 | 3 | −1 | ⚪ standard |
| 🎁 promotion | Voucher Management | 🟥⬜⬜⬜⬜ 1 | 2 | −1 | ⚪ standard |
| 🏪 store | Store Operations | 🟨🟨🟨⬜⬜ 3 | 4 | −1 | ⚪ standard |
Top Priority Gaps¶
Gaps ranked by dependency impact: critical = blocks other gaps, high = has unmet dependencies.
| Priority | Capability | Current → Target | Gap | Blocks | Needs |
|---|---|---|---|---|---|
| 🔴 critical | Order Management (order) | 3 → 4 | 1 | order-orchestration, fulfillment-execution, returns-management |
payment-processing |
| 🔴 critical | Customer Identity (customer) | 2 → 3 | 1 | customer-profile, customer-consent, clienteling |
— |
| 🔴 critical | Payment Processing (payment) | 3 → 4 | 1 | checkout, order-management, returns-management |
— |
| 🔴 critical | Customer Consent (customer) | 2 → 3 | 1 | decision-intelligence, social-intelligence, retail-media-management |
customer-identity |
| 🔴 critical | Customer Profile (customer) | 2 → 3 | 1 | customer-segmentation, clienteling, guided-selling |
customer-identity |
| 🔴 critical | Inventory Visibility (inventory) | 4 → 5 | 1 | order-orchestration, inventory-reservation, inventory-allocation |
— |
| 🔴 critical | Pricing (pricing) | 4 → 5 | 1 | checkout, promotions, channel-management |
— |
| 🔴 critical | Basket Management (commerce) | 2 → 3 | 1 | checkout |
— |
| 🔴 critical | Catalogue Management (commerce) | 3 → 4 | 1 | channel-management |
— |
| 🔴 critical | Inventory Allocation (inventory) | 3 → 4 | 1 | fulfillment-execution |
inventory-reservation, inventory-visibility |
| 🔴 critical | Inventory Reservation (inventory) | 3 → 4 | 1 | inventory-allocation |
inventory-visibility |
| 🔴 critical | Loyalty (loyalty) | 1 → 2 | 1 | loyalty-management |
customer-identity |
| 🔴 critical | Returns Management (fulfillment) | 2 → 3 | 1 | exchange-management |
order-management, payment-processing |
| 🟡 high | Channel Management (commerce) | 2 → 3 | 1 | — | catalogue-management, pricing |
| 🟡 high | Checkout (commerce) | 2 → 3 | 1 | — | basket-management, payment-processing, pricing |
Implementation Roadmap¶
Phases ordered by ONT-004 capability dependency graph (topological sort). Complete each phase before starting the next.
Already Executable Today¶
- ✅ Buy Online, Pick Up In Store · BOPIS / Click & Collect
- ✅ Buy Online, Return In Store · BORIS / Store Return
- ✅ Catalogue Publish
- ✅ Unified Omnichannel Checkout · Standard B2C Checkout / Assisted Sale
- ✅ Customer Consent Update
- ✅ Customer Registration · Unified Customer Onboarding
- ✅ Price List Update
- ✅ Promotional Campaign Launch
- ✅ Reserve and Collect · R&C / Pay on Collection
- ✅ Self-Checkout · SCO / Customer-Operated Checkout
- ✅ Ship From Store · SFS / Store Fulfilment
- ✅ Ship To Store · STS / Click to Store
- ✅ Store Day Open
- ✅ Unified Return · Return Anywhere
Phase 1: Phase 1 (Foundations) (9 capabilities)¶
basket-management(commerce)2→3catalogue-management(commerce)3→4customer-identity(customer)2→3inventory-visibility(inventory)4→5payment-processing(payment)3→4pricing(pricing)4→5store-inventory(inventory)3→4store-operations(store)3→4voucher-management(promotion)1→2
Scenarios Unlocked: - 🔓 Voucher Redemption
Phase 2: Phase 2 (8 capabilities)¶
channel-management(commerce)2→3checkout(commerce)2→3customer-consent(customer)2→3customer-profile(customer)2→3inventory-reservation(inventory)3→4loyalty(loyalty)1→2order-management(order)3→4promotions(promotion)2→3
Scenarios Unlocked: - 🔓 Scan and Go
Phase 3: Phase 3 (7 capabilities)¶
clienteling(customer)1→2customer-segmentation(customer)2→3inventory-allocation(inventory)3→4loyalty-management(loyalty)0→1order-orchestration(order)2→3returns-management(fulfillment)2→3subscription-management(commerce)0→1
Scenarios Unlocked: - 🔓 Clienteling Sale - 🔓 Endless Aisle - 🔓 Subscription Renewal - 🔓 Loyalty Enrollment - 🔓 Loyalty Tier Upgrade
Phase 4: Phase 4 (2 capabilities)¶
exchange-management(fulfillment)1→2fulfillment-execution(fulfillment)3→4
Scenarios Unlocked: - 🔓 Exchange Anywhere
Scenario Readiness Summary¶
| Status | Scenario | Domains | Blocked By | Min UCMI |
|---|---|---|---|---|
| ✅ Ready | Buy Online, Pick Up In Store | order, fulfillment, store, payment | — | 2.5 |
| ✅ Ready | Buy Online, Return In Store | order, store, payment, fulfillment | — | 2.0 |
| ✅ Ready | Catalogue Publish | commerce | — | 2.7 |
| ✅ Ready | Unified Omnichannel Checkout | customer, order, payment, promotion | — | 2.6 |
| ✅ Ready | Customer Consent Update | customer | — | 2.6 |
| ✅ Ready | Customer Registration | customer | — | 2.5 |
| ✅ Ready | Price List Update | pricing, commerce | — | 2.7 |
| ✅ Ready | Promotional Campaign Launch | promotion, pricing, commerce | — | 2.8 |
| ✅ Ready | Reserve and Collect | commerce, inventory, store, payment | — | 2.4 |
| ✅ Ready | Self-Checkout | order, payment, promotion, store | — | 2.7 |
| ✅ Ready | Ship From Store | order, fulfillment, store, payment, inventory | — | 2.5 |
| ✅ Ready | Ship To Store | order, fulfillment, store | — | 2.7 |
| ✅ Ready | Store Day Open | store, inventory | — | 2.3 |
| ✅ Ready | Unified Return | order, fulfillment, store, payment | — | 2.0 |
| 🔓 Phase 1 | Voucher Redemption | customer, order, payment, promotion | voucher-management |
2.5 |
| 🔓 Phase 2 | Scan and Go | customer, order, payment, promotion, store, loyalty | loyalty |
3.0 |
| 🔓 Phase 3 | Clienteling Sale | customer, order, store, payment, loyalty | clienteling, loyalty |
3.0 |
| 🔓 Phase 3 | Endless Aisle | customer, order, fulfillment, payment, store | clienteling, order-orchestration |
2.9 |
| 🔓 Phase 3 | Subscription Renewal | commerce, payment | subscription-management |
2.6 |
| 🔓 Phase 3 | Loyalty Enrollment | customer, loyalty, store, order | loyalty, loyalty-management |
2.0 |
| 🔓 Phase 3 | Loyalty Tier Upgrade | loyalty, customer | loyalty, loyalty-management |
2.4 |
| 🔓 Phase 4 | Exchange Anywhere | customer, order, payment, fulfillment, store | returns-management, exchange-management, order-orchestration |
3.0 |
Recommendations¶
- Complete Phase 1 foundations (
basket-management,catalogue-management,customer-identity,inventory-visibility...) to unlock: Voucher Redemption. - Strengthen
loyaltydomain (avg 0.50/4.00 — lowest across all domains). Focus on quick wins within this domain before cross-domain integrations. - Target Phase 1 to unlock
Voucher Redemption— the first new scenario executable after implementing Phase 1 capabilities. - Leverage strengths in
inventory,pricing,payment— these domains are mature and can serve as anchor points for cross-domain integration projects.
Report generated by UC-BoK Advisory Engine · v1.21.0-alpha · 2026-07-18
Source: catalogs/assessment-profiles/buildpro-2026.yaml