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BOPIS — Buy Online Pick-up In Store

customer action transactional

Outcome

A customer can place an order online and collect it from a physical store on the same or following day.

Service Flow

flowchart LR
    S0["Create Order"]
    S1["Reserve Inventory"]
    S0 --> S1
    S2["Authorize Payment"]
    S1 --> S2
    S3["Generate Picking"]
    S2 --> S3
    S4["Confirm Picking"]
    S3 --> S4
    S5["Collect Order"]
    S4 --> S5
    S6["Capture Payment"]
    S5 --> S6

Capabilities

Order Management Inventory Reservation Payment Processing Fulfillment Execution Store Operations

Domains

customer commerce order inventory fulfillment payment store

Business Objects

Object Classification Domain
customer aggregate-root customer
basket aggregate-root commerce
order aggregate-root order
reservation aggregate-root inventory
inventory aggregate-root inventory
picking-task aggregate-root fulfillment
shipment aggregate-root fulfillment
payment aggregate-root payment
store aggregate-root store

Business Services

  • create-order
  • reserve-inventory
  • authorize-payment
  • generate-picking
  • confirm-picking
  • collect-order
  • capture-payment

Applications

Application Classification
eCommerce Platform ecommerce-platform system-of-engagement
OMS oms system-of-record
Inventory Service inventory-service system-of-intelligence
SIM sim system-of-record
POS pos system-of-engagement
Payment Hub payment-hub platform
Event Classification Object Terminal
BasketConverted transitioned basket ✓
OrderCreated created order —
OrderValidated transitioned order —
OrderConfirmed transitioned order —
OrderModified updated order —
OrderCancelled transitioned order ✓
OrderClosed transitioned order ✓
InventoryReserved created reservation —
ReservationConfirmed transitioned reservation —
InventoryReleased transitioned reservation —
ReservationExpired transitioned reservation ✓
PickingStarted transitioned picking-task —
PickingCompleted transitioned picking-task ✓
ShipmentPacked transitioned shipment —
ShipmentDispatched transitioned shipment —
ShipmentDelivered transitioned shipment ✓
PaymentAuthorized transitioned payment —
PaymentCaptured transitioned payment —
PaymentVoided transitioned payment ✓
PaymentRefunded transitioned payment —
PaymentSettled transitioned payment ✓
StoreDayOpened created store-day —
StoreDayClosed transitioned store-day ✓
StoreTaskAssigned created store-task —
StoreTaskCompleted transitioned store-task ✓
AddressValidated transitioned address —
FulfillmentOrderDispatched transitioned fulfillment-order —
ReservationCreated created reservation —
ReservationReleased transitioned reservation —
DeliverySlotReserved transitioned delivery-slot —
DeliverySlotConfirmed transitioned delivery-slot —
DeliverySlotReleased transitioned delivery-slot —
DeliverySlotExpired transitioned delivery-slot —
ShipmentCreated created shipment —
EmployeeActivated transitioned employee —
EmployeeDeactivated transitioned employee —
EmployeeOffboarded transitioned employee —
EmployeeArchived transitioned employee —
GiftCardActivated transitioned gift-card —
GiftCardRedeemed updated gift-card —
GiftCardToppedUp updated gift-card —
GiftCardExpired transitioned gift-card —
GiftCardCancelled transitioned gift-card —
GiftCardRefunded transitioned gift-card —
ReceiptIssued created receipt —
ReceiptAmended updated receipt —
ReceiptVoided transitioned receipt —
ReceiptArchived transitioned receipt —
RefundProcessed updated refund —
RefundFailed transitioned refund —
RefundConvertedToCredit transitioned refund —
StoreDayPreOpeningStarted transitioned store-day —
StoreDayOpened transitioned store-day —
StoreDayClosingStarted transitioned store-day —
StoreDayReconciliationStarted transitioned store-day —
StoreDayClosed transitioned store-day —
StoreDayReopened updated store-day —
StoreDayExceptionDeclared transitioned store-day —
PickingTaskCreated created picking-task —
PickingTaskCompleted transitioned picking-task —
ShipmentLabelGenerated updated shipment —
Endpoint Method Service Description
/orders POST create-order Creates a new Order from a validated Basket, transition…
/orders/{id} GET track-order Retrieves the full state of an Order including lines, p…
/orders/{id}/cancel POST cancel-order Cancels a confirmed Order, triggering reversal of payme…
/orders/{id}/confirm POST confirm-order Confirms a validated Order once payment is authorised, …
/inventory/reservations POST reserve-inventory Creates a timed Reservation for one or more SKUs at a s…
/inventory/reservations/{id}/confirm POST confirm-reservation Confirms a Reservation, converting it to a firm commitm…
/inventory/reservations/{id} DELETE release-reservation Releases an existing Reservation, returning the quantit…
/payments/authorizations POST authorize-payment Submits a payment authorisation request for the order t…
/payments/authorizations/{id}/capture POST capture-payment Captures a previously authorised Payment. Requires paym…
/payments/authorizations/{id}/void POST void-payment Voids a payment authorisation that has not yet been cap…
/payments/{id}/refunds POST refund-payment Initiates a full or partial refund against a captured p…
/fulfillment/orders/{id} GET track-order Retrieves the current state of a Fulfillment Order incl…
/fulfillment/orders/{id}/dispatch POST ship-order Dispatches a Fulfillment Order after all picking tasks …
/transactions/{id}/payment POST authorize-payment Adds a payment tender to an in-progress POS transaction…
/picking-orders POST generate-picking Creates a warehouse picking order from a Fulfillment Or…
/picking-orders/{id}/status PUT confirm-picking Updates the status of a picking order as a warehouse as…
/shipments/{id}/tracking GET track-order Returns the current carrier tracking status and estimat…
/shipments/{id}/label POST ship-order Generates a carrier shipping label for a dispatched ful…

Validation Rules

Rule Type Severity Condition
bopis-requires-store-inventory pre-condition invariant inventory-item.available-quantity >= 1 at selected stor…
bopis-requires-channel pre-condition invariant channel.lifecycle = active AND channel.type in [web, mo…

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