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Exchange Anywhere

customer action post-sale

Outcome

Customers can exchange items at any store regardless of the original purchase channel.

Service Flow

flowchart LR
    S0["Track Order"]
    S1["Request Exchange"]
    S0 --> S1
    S2["Authorize Exchange"]
    S1 --> S2
    S3["Reserve Inventory"]
    S2 --> S3
    S4["Process Exchange"]
    S3 --> S4

Capabilities

Order Management Exchange Management Inventory Reservation

Domains

customer order fulfillment inventory payment store

Business Objects

Object Classification Domain
customer aggregate-root customer
order aggregate-root order
exchange aggregate-root fulfillment
reservation aggregate-root inventory
inventory aggregate-root inventory
store aggregate-root store

Business Services

  • track-order
  • request-exchange
  • authorize-exchange
  • reserve-inventory
  • process-exchange

Applications

Application Classification
POS pos system-of-engagement
OMS oms system-of-record
Inventory Service inventory-service system-of-intelligence
SIM sim system-of-record
Event Classification Object Terminal
BasketConverted transitioned basket ✓
OrderCreated created order —
OrderValidated transitioned order —
OrderConfirmed transitioned order —
OrderModified updated order —
OrderCancelled transitioned order ✓
OrderClosed transitioned order ✓
InventoryReserved created reservation —
ReservationConfirmed transitioned reservation —
InventoryReleased transitioned reservation —
ReservationExpired transitioned reservation ✓
ReturnExchanged transitioned return ✓
ExchangeRequested created exchange —
ExchangeAuthorized transitioned exchange —
ExchangeCompleted transitioned exchange ✓
ReservationCreated created reservation —
ReservationReleased transitioned reservation —
ExchangeValidated transitioned exchange —
ExchangeRefused transitioned exchange —
ExchangeStarted transitioned exchange —
ExchangeBalanceRequired updated exchange —
ExchangeBalanceSettled transitioned exchange —
ExchangeCompleted transitioned exchange —
ExchangeCancelled transitioned exchange —
Endpoint Method Service Description
/orders POST create-order Creates a new Order from a validated Basket, transition…
/orders/{id} GET track-order Retrieves the full state of an Order including lines, p…
/orders/{id}/cancel POST cancel-order Cancels a confirmed Order, triggering reversal of payme…
/orders/{id}/confirm POST confirm-order Confirms a validated Order once payment is authorised, …
/inventory/reservations POST reserve-inventory Creates a timed Reservation for one or more SKUs at a s…
/inventory/reservations/{id}/confirm POST confirm-reservation Confirms a Reservation, converting it to a firm commitm…
/inventory/reservations/{id} DELETE release-reservation Releases an existing Reservation, returning the quantit…

Validation Rules

Rule Type Severity Condition
exchange-anywhere-requires-closed-order pre-condition invariant order.lifecycle = closed AND order.count(order-line) >=…

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