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Return Anywhere

customer action post-sale

Outcome

Customers can return items to any store or channel regardless of the original purchase channel.

Service Flow

flowchart LR
    S0["Track Order"]
    S1["Request Return"]
    S0 --> S1
    S2["Authorize Return"]
    S1 --> S2
    S3["Receive Return"]
    S2 --> S3
    S4["Refund Payment"]
    S3 --> S4

Capabilities

Order Management Returns Management Payment Processing

Domains

customer order fulfillment payment store

Business Objects

Object Classification Domain
customer aggregate-root customer
order aggregate-root order
return aggregate-root fulfillment
payment aggregate-root payment
store aggregate-root store

Business Services

  • track-order
  • request-return
  • authorize-return
  • receive-return
  • refund-payment

Applications

Application Classification
POS pos system-of-engagement
OMS oms system-of-record
Payment Hub payment-hub platform
Event Classification Object Terminal
BasketConverted transitioned basket ✓
OrderCreated created order —
OrderValidated transitioned order —
OrderConfirmed transitioned order —
OrderModified updated order —
OrderCancelled transitioned order ✓
OrderClosed transitioned order ✓
ReturnRequested created return —
ReturnAuthorized transitioned return —
ReturnReceived transitioned return —
ReturnInspected transitioned return —
ReturnAccepted transitioned return ✓
ReturnApproved transitioned return —
ReturnRejected transitioned return ✓
ReturnDispatched transitioned return —
ReturnRefunded transitioned return ✓
PaymentAuthorized transitioned payment —
PaymentCaptured transitioned payment —
PaymentVoided transitioned payment ✓
PaymentRefunded transitioned payment —
PaymentSettled transitioned payment ✓
RefundCreated created refund —
ReturnCreated created return —
GiftCardActivated transitioned gift-card —
GiftCardRedeemed updated gift-card —
GiftCardToppedUp updated gift-card —
GiftCardExpired transitioned gift-card —
GiftCardCancelled transitioned gift-card —
GiftCardRefunded transitioned gift-card —
RefundInitiated created refund —
RefundProcessed updated refund —
RefundFailed transitioned refund —
RefundConvertedToCredit transitioned refund —
RefundCancelled transitioned refund —
Endpoint Method Service Description
/orders POST create-order Creates a new Order from a validated Basket, transition…
/orders/{id} GET track-order Retrieves the full state of an Order including lines, p…
/orders/{id}/cancel POST cancel-order Cancels a confirmed Order, triggering reversal of payme…
/orders/{id}/confirm POST confirm-order Confirms a validated Order once payment is authorised, …
/payments/authorizations POST authorize-payment Submits a payment authorisation request for the order t…
/payments/authorizations/{id}/capture POST capture-payment Captures a previously authorised Payment. Requires paym…
/payments/authorizations/{id}/void POST void-payment Voids a payment authorisation that has not yet been cap…
/payments/{id}/refunds POST refund-payment Initiates a full or partial refund against a captured p…
/returns POST request-return Initiates a return request against a closed order, crea…
/transactions/{id}/payment POST authorize-payment Adds a payment tender to an in-progress POS transaction…

Validation Rules

Rule Type Severity Condition
return-anywhere-requires-return-window pre-condition constraint order.lifecycle = closed AND order.date within return-p…

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