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Loss Prevention Case Handling — Operational Experience

End-to-end human journey for Loss Prevention Case Handling.
Modelled using the UC-BoK Experience Model (SPEC-016 / ADR-016).

Journeys

Journey Actor Touchpoint Channel Tasks Type
Loss Prevention Case Handling — Store Manager Journey Store Manager associate-mobile-workspace mobile-in-store 1 Happy path

End-to-End Sequence

Happy-path flow across all actors.

sequenceDiagram
    participant store_manager as Store Manager

    store_manager->>LOS: Triage Checkout Anomaly
    LOS-->>store_manager: transaction-anomaly-detected

Loss Prevention Case Handling — Store Manager Journey

Store-manager review journey for policy-governed anomaly triage and recorded case outcomes.
Actor Store Manager
Touchpoint associate-mobile-workspace
Channel mobile-in-store
Precondition —
Postcondition —

👁️ Step 1 — Triage Checkout Anomaly

Store associate or manager reviews item-identification or transaction anomaly evidence against the authorised intervention policy and records a proportionate outcome without assigning culpability from the signal alone.

Direction Business Objects
Input loss-prevention-case, inventory, payment
Output loss-prevention-case

Capabilities: loss-prevention automated-item-identification

Events: transaction-anomaly-detected loss-prevention-case-opened loss-prevention-case-resolved

Interactions:

# Interaction Type Input Output Event
1 Review Anomaly Evidence 👁️ review loss-prevention-case loss-prevention-case transaction-anomaly-detected ←
2 Record Case Outcome 🔑 auth loss-prevention-case loss-prevention-case loss-prevention-case-resolved

EXP-LOSSPREVENTIONCASEHANDLING — Loss Prevention Case Handling Operational Experience — UC-BoK v0.9-alpha